Microsoft Technical Support Specialist Jobs 2025: Microsoft, a global tech giant and Fortune 500 company, is currently hiring for the role of Technical Support Specialist in Redmond, Washington. If you have solid knowledge of Windows OS, Microsoft 365, and hold relevant IT certifications, this full-time opportunity could be your next career breakthrough. Exciting Microsoft Technical Support Specialist Jobs 2025
Job Overview – Technical Support Specialist at Microsoft
Microsoft Technical Support Specialist Jobs 2025 | |
| Position | Technical Support Specialist |
| Location | Redmond, WA, United States |
| Company | Microsoft Corporation |
| Job Type | Full-Time |
| Mode of Application | Online |
| Industry | Information Technology / Customer Support |
Why Choose Microsoft?
Microsoft is known for more than just Windows or Office. It’s a workplace that values innovation, collaboration, and career growth. As a Technical Support Specialist, you’ll be joining a company that supports more than 1.5 billion users globally, offering solutions that shape the way we work and connect.
By working at Microsoft, you not only get the chance to grow your technical skills, but also become part of a diverse, inclusive, and high-performing global workforce. Exciting Microsoft Technical Support Specialist Jobs 2025
Responsibilities
- As a Technical Support Specialist, your key duties will include:
- Providing top-tier technical support to enterprise and retail users
- Troubleshooting hardware, software, and network issues related to Windows and Microsoft 365 products
- Managing support tickets and updating resolution logs
- Delivering excellent customer service via phone, chat, and email
- Escalating complex issues to higher-tier technical teams
- Collaborating with product and engineering teams to resolve persistent problems
- Helping customers navigate new product updates and features
This is a customer-facing role requiring technical expertise, patience, and effective communication.
Eligibility Criteria
- Education: Bachelor’s degree preferred (Computer Science, IT, or related field)
- Equivalent technical certifications also acceptable
Required Certifications:
- CompTIA A+ / Network+ / Security+ (any one preferred)
- Microsoft Certified: Modern Desktop Administrator Associate
- MCP / MCSA / MCSE (advantageous)
Experience:
- Minimum 1-2 years in IT support, helpdesk, or customer service role
- Hands-on experience with Windows OS, Microsoft 365, Active Directory
Skills Microsoft Technical Support Specialist Jobs 2025
- Excellent troubleshooting ability
- Clear written and verbal communication
- Familiarity with ticketing systems (ServiceNow, Jira, etc.)
- Strong interpersonal and time-management skills
Salary and Benefits
Microsoft offers competitive compensation and a powerful benefits package that includes:
- Attractive annual salary based on experience
- 401(k) with company match
- Comprehensive health, dental, and vision insurance
- Paid vacation and sick time
- Remote flexibility and hybrid work options
- Career advancement opportunities
- Employee wellness programs
- Generous parental leave policies
Important Dates
- Application Status: Open Now
- Last Date to Apply: Rolling (apply early)
- Interview Process: Technical assessment + HR rounds
How to Apply for Microsoft Support Jobs
Follow these steps to apply:
- Visit the official Microsoft careers page:
https://careers.microsoft.com - Search for: Technical Support Specialist – Redmond, WA
- Fill in the online application form
- Upload your updated resume and IT certifications
- Submit and wait for confirmation
Ensure your resume includes relevant keywords, previous support experience, and your Microsoft product expertise. Exciting Microsoft Technical Support Specialist Jobs 2025
Microsoft Technical Support Specialist Jobs 2025 | |
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Frequently Asked Questions (FAQs)
Q1. Is this job remote or on-site?
📢 The role is primarily on-site in Redmond, WA. However, hybrid and flexible work options may be available based on team needs.
Q2. Do I need prior experience with Microsoft 365?
📢 Yes. Working knowledge of Microsoft 365 applications is essential for this role.
Q3. Is a college degree mandatory?
📢No, but a degree in a relevant field or industry-standard certifications (CompTIA, Microsoft Certified) are required.
Q4. What is the selection process like?
📢 It includes an initial screening, technical evaluation, and HR interview.
Q5. Can international applicants apply?
📢 Applicants must have legal authorization to work in the U.S. Visa sponsorship may be limited
